Authors : V. A. Dakhole
Page Nos : 64-66
Description :
The Implementation of TQM in the academic library is a useful way to evaluate the quality of the library services and provides opportunity for improvement. Quality is the user’s satisfaction through a service. Total Quality Management acts as a management tool which systematically powerful internal and external user orientation. Due to dynamic changes in the field of Library and Information Services, academic libraries have been necessarily forced to learn the methods and materials of different formats to exhibit excellent performance to satisfy their customers through fulfillment of their needs of information. Library professional and other human assets involved in the TQM process the paper highlights about the importance of total quality management, quality assurance and its benefits in academic libraries.
Keywords: TQM, Total Quality Management, Academic Libraries, Management, Quality Assurance.
