Authors : Mangala Hirwade And Cynita Christy
Page Nos : 314 to 323
Description :
Six Sigma is a quality improvement tool to measure the process outputs for error
reducing system. It aims to maximize user/customer satisfaction and minimize defects
in products and services being offered by an organization. A fundamental objective of
six sigma is to achieve customer satisfaction. The purpose of any library is to satisfy to
all its users needs. It is necessary to implement Six Sigma in Libraries to develop the
library and its service.
This paper elaborates Six Sigma tools in library management for identifying the key
functional areas to achieve the user’s satisfaction with continuous process and to
provide better service and full satisfaction to the library users.
Keyword: Six Sigma, Total Quality Management, User Satisfaction, Library services
