Authors : Yallamma Torappa Battase
Page Nos : 288 to 301
Description :
Today technologies have changed our social and economic life. Total quality
management (TQM) is an approach that organizations use to improve their internal
processes and increase customer satisfaction.TQM takes into account all quality
measures taken at all levels and involving all library. Total Quality Management (TQM)
in Education is a timely tool, which must be clearly understood, adopted and
implemented as soon as possible. The book under review discusses various concepts,
issues, processes, models and implementation strategies for TQM in educational
settings. The book has consulted heavily the research conducted in the field by various
researchers and scholars and thus gives an authentic touch to the quality movement in
the schools. TQM principles could be linking the vision to institutional goals with
accountability; training institutional leaders to create quality culture before assuming
charge; choosing appropriate leadership tiers trained for supporting quality culture;
deploying e-governance systems to promote transparency; making decision based on
facts and delegating decision making powers; team building; and preparing and creating
a culture of receptivity for change. The most important condition of effective library
services is to support continuous enriching dialog between the library and society by
agreeing upon quality targets, which relate to the maintenance or improvement of
quality standards.
KEYWORDS: Technology, organization, education, quality, Total quality management.
