Authors : Premlata P. Kurhekar
Page Nos : 158 to 166
Description :
The paper highlights about the importance of total quality management in
library activities and services. It is a view that the condition which challenged in
libraries of TQM is very much prevalent here. It is not; however, clear if library
managers are effecting the necessary changes to satisfy their clients. In the face of these
challenges it is now time for libraries to exhibit that they are valuable to the continued
survival and sustenance of their organizations. This can be done best by activity
management. Therefore, it is a \"system of continuous improvement employing
participative management centered on the needs of customers\". Use of ICT and TQM
techniques in library it is a systematic process, which focuses on understanding user\'s
needs and improving library quality services,
KEYWORDS- ICT information and Communication Technology, TQM-Total Quality
Management
