Issue Description


Authors : Dilip S. Ganthale

Page Nos : 64 to 69

Description :
The concept of total quality management originated in the Japan and later into the USA and other countries industries. This paper presents the various aspects of TQM and corelates the importance of it in the library and information sector. Today the library and information sector have became totally users oriented, so the concept of customer satisfaction also applies here and the basic foundation of total quality management also associated with this concept, therefore application of all the techniques of TQM is essential in libraries to fulfill the users needs in appropriate manner. Keywords :- Total quality management ,Library management, Customer service quality and Customer Satisfaction

Date of Online: 30 Sep 2013