Authors : Chetan Sudhakar Sonawane
Page Nos : 43 to 50
Description :
Six Sigma is a quality measurement tool and its main purpose is to maximize the
customer satisfaction and minimizing the errors and defects that takes place in offering
products and services. It has more relevance in the Production industry, though Service
industry is not an exception. Its success in Production Industry is well tested; it is yet
in its preliminary stage in terms of its application with regard to Service
Industry.Consistency needs to be maintained in order to bring quality in services,
DMAIC and DMDAV or DFSS of Six Sigma theories are described in brief in this paper.
This paper focuses on the review of Six Sigma to LIS field in terms of its services and its
significance to LIS field.
Keywords: Six Sigma, DMAIC, DMDAV, customer satisfaction, service industry
