Authors : M. M. Wankhede
Page Nos : 178-184
Description :
Rarely one can differ on the point of the importance of ICT today in every span of our
life. Hospitality Industry in not an exception, where we are more customers centric and
require a lot of ground work for value added services to offer them in today’s competitive
and ever changing environment. These services can offer only when you have a well
designed IT system in place.. This paper examine the technology implemented in hotel
industry to improve the business process to satisfy the customer in continuous
manner. The study conducted to visit the hotels to identify and assess the
implementation of various technology enabled tools and how this adds value to cater
the services for customer delight.
Keywords:
IT, ICT, Hospitality Industry, ERP
