Authors : S.B.Mohitkar1 and P. L.Thakur2
Page Nos : 94-101
Description :
Total quality Management or TQM is an integrative Philosophy of Management for
continuously improving the quality of products and processes. It is very clear that TQM
without involving integrity, ethics and trust would be a great remiss, in fact it would be
incomplete. Training is the key by which the organization a TQM environment.
Leadership and teamwork go hand in hand. Lack of communication between
departments, supervisors and employees create a burden on the whole TQM process.
Last but not the least; recognition should be given to people who contributed on the
overall completed task. Hence, lead by example, train employees to provide a quality
product, create an environment where there is no fear to share knowledge, and give
credit where credit where credit where credit is due is the motto of a successful TQM
organization. Quality improvement can be defined as ‘the change for better performance
of the product, process and system in an organization, which is either the elimination of
error or for the growth and prosperity of the organization’.
Keywords:
Quality enhancement, acknowledgement, truthfulness, morals.
