Authors : Ashish Dixit and Mohan Jagnade
Page Nos : 142-143
Description :
India’s strengths have been its large growth potential, increasing outsourcing trend, large talent pool availability, quality educational infrastructure, low operating costs, and the government initiatives. Information Technology (IT)/ Information Technology Enabled Services (ITES) and Business process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Employee turnover reflects a company’s internal strengths and weaknesses. New hires need to be constantly added, further costs in training them, getting them aligned to the company culture, etc. Organizations also face difficulties in retaining the remaining employees as well as attracting potential employees. High attrition rates also lead to a chronic or systemic cycle. . There are many factors that lead to attrition in IT / ITES and BPO and much research has taken place time and again. In this study, a comprehensive attempt has been made to explore the dimensions of attrition , retention, recruitment and training process in specific to a IT / ITES and BPO. This study is conducted to find out the main causes which increase the employee turnover in Information Technology (IT)/ Information Technology Enabled Services (ITES) and Business process outsourcing (BPO) companies and to find out the way to control attrition. . This study was carried out in (IT)/s (ITES) and (BPO) companies in and around Bangalore. In this study, the opinion of 500 employees was taken for the analysis. The tool used for collecting the data was a structured questionnaire. For the analysis, Factor analysis and T test method were used. It some suggestion that could Reduce attrition IT / ITES and BPO sector while working on their practices.
Keywords IT/ITES and BPO industry, attrition Bangalore.
